FAQ

How long will it take for me to receive my order?

The delivery standard for packages is set by Canada Post and can be found on the following website: All packages are shipped expedited parcel from the Hamilton facility. If you are interested in Xpresspost or Priority Shipping for your order please send us an email including your order number.
Can I pick up my order?

Yes, you are now able to pick up your order. We have partnered with Northland Nursery located in Waterdown, Ontario to allow for pick up of orders. Please wait for your pickup ready email to ensure that your order is ready to be picked up.
What is your cancellation policy?

If an order is cancelled before October 1st for Fall shipping or March 1st for Spring shipping your order will be refunded less 5% (the credit card processing charges). If you cancel your order after October 1st for Fall shipping or March 1st for Spring shipping your order will be refunded less 25% (credit card charges, handling and restocking fees).
What is your return policy?

Please inspect your delivery upon receiving it and contact us within 48 hours of postal delivery with any concerns (please include pictures). Please note that every order is photographed before it is shipped out.
How much is shipping?

Shipping is calculated as follows: All orders are shipped out the most economical way via Canada Post.
What is my zone?

You can find your zone at the Canadian Governments Plant Hardiness Zone by Municipality website. Plants with zone numbers equal or lower to the zone number you live in can be expected to behave as perennials. Plants with zone numbers higher than the zone number you live in can be expected to behave as annuals. Tender Perennials (dahlias etc) are plants that are required to be lifted in the fall, properly stored and replanted in the spring in order to come back year after year.
What is the difference between perennials and annuals?

The main difference is that annuals need to be planted every year, while perennials can be expected to go dormant, live through the winter and re-emerge in spring to provide years of garden colour.
What is the guarantee on the plants?

There are no guarantees on the plants. As we have no control over the plant once it leaves our nursery (watering, light, weather), we cannot take responsibility for it. While many garden centers guarantee their plants, this is built into the price of the plant, which we do not do.