FAQ

The delivery standard for packages is set by Canada Post and can be found on the following website:

All packages are shipped expedited parcel from the Hamilton facility.

If you are interested in Xpresspost or Priority Shipping for your order please send us an email including your order number.

Yes, you are now able to pick up your order. We have partnered with Northland Nursery located in Waterdown, Ontario to allow for pick up of orders. Please wait for your pickup ready email to ensure that your order is ready to be picked up.

If an order is cancelled before October 1st for Fall shipping or March 1st for Spring shipping your order will be refunded less 5% (the credit card processing charges). If you cancel your order after October 1st for Fall shipping or March 1st for Spring shipping your order will be refunded less 25% (credit card charges, handling and restocking fees).

Please inspect your delivery upon receiving it and contact us within 48 hours of postal delivery with any concerns (please include pictures).

Please note that every order is photographed before it is shipped out.

There are no guarantees on the plants.

As we have no control over the plant once it leaves our nursery (watering, light, weather), we cannot take responsibility for it.

While many garden centers guarantee their plants, this is built into the price of the plant, which we do not do.

Shipping is calculated as follows:

All orders are shipped out the most economical way via Canada Post.

You can find your zone at the Canadian Governments Plant Hardiness Zone by Municipality website.

Plants with zone numbers equal or lower to the zone number you live in can be expected to behave as perennials.

Plants with zone numbers higher than the zone number you live in can be expected to behave as annuals.

Tender Perennials (dahlias etc) are plants that are required to be lifted in the fall, properly stored and replanted in the spring in order to come back year after year.

The main difference is that annuals need to be planted every year, while perennials can be expected to go dormant, live through the winter and re-emerge in spring to provide years of garden colour.

A young peony takes a few years to develop its true shape, form and colour. They will continue to develop over the next couple of years.

Peonies are sensitive to soil pH. Acidic soil can produce deeper pink or red hues, while alkaline soil may result in lighter pink or white blooms. Some peony varieties, like 'Coral Sunset' and 'Coral Charm', are known to change color as they mature. This is a natural phenomenon. While peonies generally prefer full sun, excessive sunlight can cause some blooms to fade.

Peonies should be planted well drained soil, with adequate sunshine and fertilizer.

We cannot guarantee that orders placed seperately will ship out together. We do our best to combine orders but we are not always able to do so.

If we are able to combine your orders we will refund the shipping costs from the additional orders.

If you would like to add items to an existing order please send us an email at plants@canadiangardener. com and include your existing order number. We will happily add items to your order and send you a pay link.