Question 1

What is the difference between perennials and annuals?

Accepted Answer

The main difference is that annuals need to be planted every year, while perennials can be expected to go dormant, live through the winter and re-emerge in spring to provide years of garden colour.

Question 2

What is my zone?

Accepted Answer

You can find your zone at the Canadian Governments Plant Hardiness Zone by Municipality website.
 
Plants with zone numbers equal or lower to the zone number you live in can be expected to behave as perennials.
 
Plants with zone numbers higher than the zone number you live in can be expected to behave as annuals. 
 
Tender Perennials (dahlias etc) are plants that are required to be lifted in the fall, properly stored and replanted in the spring in order to come back year after year.

Question 3

What is your cancellation policy?

Accepted Answer

If an order is cancelled before October 1st for Fall shipping or March 1st for Spring shipping your order will be refunded less 5% (the credit card processing charges).  If you cancel your order after October 1st for Fall shipping or March 1st for Spring shipping your order will be refunded less 25% (credit card charges, handling and restocking fees).

Question 4

What is your return policy?

Accepted Answer

Please inspect your delivery upon receiving it and contact us within 48 hours of postal delivery with any concerns (please include pictures).

Please note that every order is photographed before it is shipped out.

Question 5

What is the guarantee on the plants?

Accepted Answer

There are no guarantees on the plants.

As we have no control over the plant once it leaves our nursery (watering, light, weather), we cannot take responsibility for it.

While many garden centers guarantee their plants, this is built into the price of the plant, which we do not do.

Question 6

I think my plant came in diseased. Now what?

Accepted Answer

Claims for disease must be accompanied by a positive lab test result and  we must be contacted by July 20th of the following summer.

Question 7

I think the peony I ordered has TRV.  Now what?

Accepted Answer

There are many different reasons a peony can have mottled leaves.  There is no way to distinguish between the tobacco rattle virus or another treatable disease without a lab test.Here is a helpful link to common peony issues:What's wrong with my plant? : Garden : University of Minnesota ExtensionClaims for disease must be accompanied by a positive lab test result and  we must be contacted by July 20th of the following summer.

Question 8

Why is my peony not exactly the same as the one in the picture?

Accepted Answer

A young peony takes a few years to develop its true shape, form and colour.  They will continue to develop over the next couple of years.

Peonies are sensitive to soil pH. Acidic soil can produce deeper pink or red hues, while alkaline soil may result in lighter pink or white blooms. Some peony varieties, like 'Coral Sunset' and 'Coral Charm', are known to change color as they mature. This is a natural phenomenon. While peonies generally prefer full sun, excessive sunlight can cause some blooms to fade.

Peonies should be planted well drained soil, with adequate sunshine and fertilizer.

Question 9

How much is shipping?

Accepted Answer

Our preferred method of shipping is to use couriers services, such as UPS and Purolator. Canada Post can be used if UPS and Purolator are unable to deliver to your address.

To ensure your plants arrive at the ideal time for planting, items from different shipping periods will be shipped separately according to their designated shipping windows. Please note that shipping charges will apply to each shipping period represented in your order. This allows us to send each plant at the appropriate stage and season for successful planting and establishment.

Shipping for charges for each shipping period are as follows:

If you are in Ontario or Quebec:
 
If you are outside of Ontario & Quebec:

Our prefered method of shipping is to use couriers services, such as UPS and Purolator. Canada Post can be used if UPS and Purolator are unable to deliver to your address.

Parcels are FOB our location in Millgrove, Ontario.

Question 10

What are the shipping periods?

Accepted Answer

To ensure your plants arrive at the ideal time for planting, items from different shipping periods will be shipped separately according to their designated shipping windows. Please note that shipping charges will apply to each shipping period represented in your order. This allows us to send each plant at the appropriate stage and season for successful planting and establishment.

Shipping periods are as follows:
 
The shipping period is noted both as a ribbon over the corner of the products photograph as well as in the products description.

Question 11

How will my order be shipped?

Accepted Answer

Our prefered method of shipping is to use couriers services, such as UPS and Purolator. Canada Post can be used if UPS and Purolator are unable to deliver to your address.

Parcels are FOB our location in Millgrove, Ontario.

To ensure your plants arrive at the ideal time for planting, items from different shipping periods will be shipped separately according to their designated shipping windows. Please note that shipping charges will apply to each shipping period represented in your order. This allows us to send each plant at the appropriate stage and season for successful planting and establishment.

Question 12

I placed multiple orders. Will they ship together?

Accepted Answer

We cannot guarantee that orders placed separately will ship out together. We do our best to combine orders but we are not always able to do so.

To ensure your plants arrive at the ideal time for planting, items from different shipping periods will be shipped separately according to their designated shipping windows. Please note that shipping charges will apply to each shipping period represented in your order. This allows us to send each plant at the appropriate stage and season for successful planting and establishment.

If we are able to combine your orders we will refund the shipping costs from the additional orders.

If you would like to add items to an existing order please send us an email at plants@canadiangardener. com and include your existing order number.  We will happily add items to your order and send you a pay link.

Question 13

Can I pick up my order?

Accepted Answer

Yes, you are now able to pick up your order.  We have partnered with Northland Nursery located in Waterdown, Ontario to allow for pick up of orders. Please wait for your pickup ready email to ensure that your order is ready to be picked up.

FAQ

Frequently asked questions

What is the difference between perennials and annuals?

What is my zone?

What is your cancellation policy?

What is your return policy?

What is the guarantee on the plants?

I think my plant came in diseased. Now what?

I think the peony I ordered has TRV. Now what?

Why is my peony not exactly the same as the one in the picture?

How much is shipping?

What are the shipping periods?

How will my order be shipped?

I placed multiple orders. Will they ship together?

Can I pick up my order?